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Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.


"I have always had a great Experience when dealing with the people at how Honda Kawasaki in Marina Del Rey. I have now purchased two vespa's from this fine dealership and was always given knowledgable advice when it came to making choices about the right bike for me, helmet, jacket, gloves. RC has always made me feel welcome and pampered and like a special customer. I was such a novice when I first started coming in and I feel like he's taught me a lot about vespa's and riding in general. Ozzie, in accesories, has also taken good care of me. I really love doing buisness here!"
By: Cheryl     los angeles,CA

"I'd like to thank and recommend R.C. for his great help when I purchased my new Ninja 1000. R.C. has gone out of his way to make sure I have everything I need for the bike. One thing I really appreciate is how he works with parts and service so everything goes smoothly. I'm also very please with the attention I got from parts and service. Thanks, R.C!! "
By: John    Playa Del Rey,CA

"I had a very pleasant experience with all of your sales, parts and service personnel. I came in and saw RC, I already knew what I wanted. He said they had a new Vulcan 1700 Voyager on order and it was the color and style I wanted. I put my deposit down and waited...3 months later it finally arrived. I was starting to get antsy. Apparently it's a long boat trip from Japan. That's all in the past now, nearly one month and 1,000 miles have gone by and I'm as happy as a guy on a new motorcycle??? Thanks again to RC, Hugo, Ozzie and the rest of your sales, parts and service staff for a wonderful experience."
By: Ralph    Los Angeles,CA

"One great, well informed group of professionals that can cater to all your motorcycle needs. Super fast service, great attitudes and lots of goodies in stock to make every visit like going into a toy store!. Were I not local, I would still drive out here for sales, parts and service. In a couple of months, my wife and I plan to make our 3rd motorcycle purchase here. Tom has a great crew, come in and see for yourself, you will be glad you did."
By: Erich    Santa Monica,CA

"i wanna buy a Piaggio Scooter !!"
By: Albert    sassuolo,XX

"My overall experience was fantastic. RC was my sales rep and he made it his goal to make sure left happy. I needed to trade in my Honda Rebel and he was honest and straightforward about how much I would get and what my best options would be. The entire time it felt like RC was trying to make me happy, not make a sale. In the end I traded in my Rebel to purchase a 2012 Honda Shadow. RC and Edward worked with Honda to make sure I got the best deal possible with low monthly payments and APR. Buying a motorcycle can be stressful, but the crew here made things as easy as they could for me. I would highly recommend going to this dealer if anyone is looking to buy or just for service."
By: Nikolai    Los Angeles,CA

"Been looking for some time for a used KTM, but ended up finding a good deal on a new 09 recently on their website. When I called, RC took good care of me. He answered all my questions and the deal was done. I drove down from NorCal to find my new bike ready, paperword done, and we had it loaded on the truck in 30 minutes. RC (sales person, and fellow off roader) exceeded my expections to get this done quickly and I very much appreciated it. Thanks RC, from Stefan"
By: Stefan    Fairfield,CA

"I've had many good experiences as a customer at this dealer, from service to my old VTX 1800 to help with buying gear and parts. Even though I don't own a Japanese bike anymore, I still go to SM Honda for most of my parts and accessory purchases. The guys in the parts department are very helpful and knowledgeable. In fact the time I went to by my First Gear jacket, the salesman wouldn't let me take it with me because he found a problem with the zipper on a pocket, Something that may have taken me months to discover, He insisted they order a new one and I picked it up two days later. You can try to buy things from the internet or from a warehouse, but when you get it home and it doesn't work right you'll wish you had some good advice. I'd rather spend a few more bucks and be happy on the road when I'm a hundred miles from home. Thanks, guys."
By: Ulmer    Los Angeles,CA

"Sales to Service was great no pressure and very helpful buying a pre-owned bike most important they were honest. "
By: Anonymous    Playa Del Rey,CA

"I bought a used VT750 last week with high-mileage. I took it here and had a full service tune-up and oil change done. Meanwhile, i went in and checked out the shop inside. The sales guy was real cool, eager to help, but happy to leave you be to wander. He even helped me choose certain gear and helped fit me with it. And to top it off, he even hooked me up with a small discount. The selection of accessories is okay but not very large (typical of a small shop). The next morning my bike was ready. The service department was very thorough in inspecting the bike, and they were very honest about what "needed" to be done and what "could" be done at a later time. The labor prices were probably typical, but this place wont suck you dry on parts trying to tell you all sorts of stuff needs replacing. The final cost was a couple hundred less than the estimate they gave me (score!). I believe Sasan was the guy who worked on my bike. He knows his stuff. He gave me a good rundown on the bikes condition and everything he did to it. And as far as i'm concerned, he's my go-to guy in the future. Honesty and friendliness goes a long way."
By: Brandon    Marina Del Rey,CA

"knowledgeable sales staff and awesome parts guys make it easy to get what i need. Thanks!"
By: Susie    Redondo Beach,CA

"Since I've been looking to buy my first bike when I got out the Marines 2 1/2 yrs ago, I walked right in to Santa Monica Honda Ktm and feel in love with a 2008 Honda 600 RR. In 15 mins from the help of Scott and the GM Tom we had a deal that I could not refuse. They directed me to parts where Ozzy and the staff to care of me. My first service came at 500 miles and Andy took care of my bike as if it was his own. My thanks goes out to everyone! Thanks again Jordan!!! "
By: Jordan    Venice,CA

" I Have had years of good experiences with the parts department. The staff is very friendly and knowledgeable. I often order parts through the shop and usually get them faster than i would get from online stores. Obviously the basic stuff is in the shelf. When ordering the communication has always been great, keep me up to date with deliveries and accurately predict the times.."
By: Anonymous    Marina Del Rey ,CA

" Spend a bit of time in there over the last few weeks preparing for a big trip and the service has been great. Firstly,the service department kept on meeting my very tight deadlines and were helpful in explaining exactly what was getting done. They even called me before each part they were going to change to make sure i could afford it and was cool with what was going on. Secondly,the parts department were incredibly helpful. Alex aka cheezy actually took the time to take me through the store and tell me exactly what i do and don't need for my trip. Then went out of his way to make sure i had the right equipment at the right price. Definitely someone i would deal with again. "
By: Anonymous    Venice ,CA

"Ozzie in Parts is the bomb. Bob had me loaded up before I knew it. "
By: Anonymous    Honolulu,HI

"I am the new owner of a Honda 919 motorcycle I wish to take this opportunity to tell you how thrilled I am with the personnel at Honda Kawasaki-Santa Monica. Over the last 5 months,I have worked with Tom in sales,Greg and Steve in parts to outfit a naked Honda model 919 and convert it into a BMW Sport Touring Bike.Tom exuded unbelievable patience in helping me with this decision. Greg and Steve were heroes in getting all the necessary parts.Once all the parts were obtained,Patrick in service did a magnificent job in transforming my bike.These employees are a credit to your organization."
By: Anonymous    Los Angeles,CA

"this store i so cool/ awsome"
By: Anonymous    LA,CA

"Your parts department is the best. Thanks to Ozzy and Marco, I know my orders will be handled with the knowledge and profesionalism that is a pleasure to deal with."
By: Mario    Los Angeles,CA

"Very accomodating Accessories Dep't. What they don't have they're willing to look up and locate - and they usually find it! Alex G. is a great customer rep. Took care of me from day one like he knew me from before. I've been back several times since. "
By: Charles    Toronto,ON
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